■ Shopping guide

shopping guide

About payment

Credit card payment
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*If you pay with one of the credit cards above, you can rest assured that your credit card number will be sent to your credit card company without going through the store you are ordering from.

About delivery

Delivery method China Post (International Airline e-Parcel) -
(Arrival approximately 5 to 16 days after shipping)
postage ■China Post (International Airmail)
Shipping charges vary depending on the total weight of the ordered products and number of items ordered.
When checking the contents of your cart using ``View Cart'', ``Nationwide Shipping'' will be automatically calculated, so please be sure to check this.

  Shipping charges for "International Air Mail" are automatically calculated based on the greater of the total weight and dimensional weight of the purchased product.
If you buy in bulk, the shipping cost per item will be cheaper.

(International Air Mail) The calculation method for volumetric weight is (Length cm) x (Width cm) x (Height cm) ÷ 6000 =.
Even if the total packaging weight is 1.5 kg, if the packaging box size is (40 cm) x (35 cm) x (10 cm), (40 cm) x (35 cm) x (10 cm) ÷ 6000 = 2.34 kg,
Shipping weight will be 2.34kg.


■China Post (about shipping)
(1) Products in stock (will be shipped within 48 hours after ordering)
(2) If you are ordering a product (it will be shipped 2 to 14 days after your order)
(3) Shipping is not possible on China Post holidays (Saturdays, Sundays, and Taiwanese holidays).
It will be shipped after the holiday.

■You can check the China Post (airmail) package inquiry system from the following URL starting the day after the shipment date.
http://postserv.post.gov.tw/webpost/CSController?cmd=POS4006_1

■About customs duty and consumption tax All products are shipped directly from Taiwan.
In addition, in principle, we will prepare an invoice and an invoice for shipping the product as it is treated as a personal import.

In the case of personal import (importation by the orderer for personal use)
If the total price of the product is less than ¥16,666 (including shipping), customs duty and consumption tax will be exempted.
However, this only applies if the item is recognized as a "personal import."

If the recipient is a corporation or store, and depending on the type of package, item, and applied price of the contents (even if the tax exemption limit is 16,666 yen or less), customs duties, consumption taxes, and customs fees may be charged at the discretion of the tax officer in charge. Masu.

Customs duties, consumption taxes, and customs fees, if any, will be charged at the time of delivery.
Please note that the customer will be responsible for any customs duties, consumption taxes, and customs fees incurred after the product arrives in Japan.
About delivery time ■Delivery time Details regarding delivery time are listed on each product page.
■ We will ship within 2 days after payment. (Excluding back-ordered items)

* Delivery time (1) Shipping weight - Less than 2 kg (International e-parcel) Delivery expected approximately 8 to 16 days after shipping (2) Shipping weight - 2 kg or more (International Airmail) Approximately 5 days after shipping Expected delivery in 10 days

*About (International e-Parcel) (International e-Parcel) is cheaper than international airmail, so
(1) To use the empty space in the cargo hold of the aircraft bound for Japan. (2) To send all packages to the International Post Office in Kawasaki City, Kanagawa Prefecture. For this purpose, it will take approximately 10 minutes after shipment to arrive in Japan. It will take from 1 to 15 days.

*International air cargo flights may be further delayed in arrival due to various circumstances.

(1) Due to the closure of China Post Office due to holidays in Taiwan (Large holidays - Chinese New Year, etc.), the arrival of items shipped before the holidays will be delayed by the number of days of the holidays.
(2) Aircraft cancellation due to weather
(3) If the item is subject to customs inspection upon arrival in Japan
(4) Increase in total cargo volume due to busy seasons, etc. 

*Delivery cannot be made on Saturdays, Sundays, and public holidays (Taiwan public holidays) when China Post Office is closed.
*Cancellations cannot be made after the product has been shipped.
*It is not possible to specify the delivery date and time for international flights.
*International flights may be further delayed in arrival due to customs inspection, etc. )

*Cancellations cannot be made after the product has been shipped.

*If you are unable to receive the shipped product due to customer circumstances (long-term absence, etc.),
Items shipped after the post office's storage period (14 days) will be returned to Taiwan from where they were shipped.
Please note that the transaction will not be canceled even if you are unable to receive the item.

In addition, the shipping costs for returning the product will be borne by the customer.
Please be sure to receive your package within the post office's storage period (14 days).

If you would like to send the product again,
You will be required to pay international airmail shipping fee + international airmail (return) shipping fee.

About returns, exchanges, and warranties

About returns and exchanges

We will accept returns or exchanges if the product is defective or defective due to our company's causes.
Please contact us within 7 days after receiving the product.
If you contact us using the "Contact Us" link below, we will respond promptly.

https://shop.tunaji.com/pages/%E3%81%8A%E5%95%8F%E3%81%84%E5%90%88%E3%81%9B

Please note that we cannot accept returns or exchanges due to customer convenience. .