■ Q&A (Frequently Asked Questions and Answers)
| Q&A (Frequently Asked Questions and Answers) |
| ■ About products and orders |
| Q. I haven't received the order confirmation email. |
| Q. Can I make additional orders or changes? |
| Q. I placed an order by mistake. Can I cancel it? |
| Q. What should I do if the product arrives damaged or the ordered product is missing? |
| Q. There is a Taiwanese product that I would like to purchase that is not registered. How can I purchase it? |
| ■ About delivery and shipping fees? |
| Q. How many days will the product arrive? |
| Q. How much will it cost to ship the product? |
| Q. I received the [Shipping Notification] email, but it has not arrived yet. When will it arrive? |
| ■ About payment |
| Q. Can I pay with anything other than credit card? |
| ■ About products and orders? |
| Q. I haven't received the order confirmation email. |
| A. We apologize for the inconvenience. |
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We will automatically send you an order confirmation email. If you do not receive the email, please refer to the following possible causes. (1) Incorrect email address entered --→ Please make sure your email address is correct before contacting us. (2) Your email inbox is full. --→ Please delete unnecessary emails and contact us. (3) Stored in spam folder --→ Please check the settings of your spam mail folder and change the settings so that you can receive the address "webmaster@tunaji.com" before contacting us. (4) You have configured your mobile/smartphone reception settings. --→ Please contact us by changing your settings so that you can receive emails from the address "webmaster@tunaji.com". |
| Q. Can I make additional orders or changes? ? |
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A. Please contact us by email. *We may not be able to respond to your request if the item has already been shipped. Thank you for your understanding. *If you change your order, the total weight will change and the shipping fee will also change. Thank you for your understanding. |
| Q. I placed an order by mistake. Can I cancel it? |
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A. Please contact us by email. If the order has not yet been shipped, we will treat it as a "cancellation due to customer circumstances." After the cancellation process is completed, you will receive a "cancellation notification email", so please check it. *Please note that if the order has already been shipped, it cannot be canceled. *Please note that if the item has already been ordered, it cannot be canceled. |
| Q. What should I do if the product I receive is damaged or the wrong product? |
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A. We apologize for the inconvenience. Please contact us immediately (your name and order number). We will check the situation and take immediate action. ◇If the delivered product is damaged, a representative from the delivery office will come to check on the status of the package. After confirmation, we will immediately arrange and ship a replacement item. *When filing a claim for damages, we will need to know the condition of your package, not only the contents but also the exterior (seals, boxes, etc.), so please keep it. *Regarding claims for compensation, due to the revision of the Universal Postal Convention, the sender (our store) will handle the procedure. ◇If the wrong product was delivered *We apologize for the inconvenience, but please let us know the name and quantity of the product you received by mistake, and we will immediately send you the corresponding product. |
| Q. There is a Taiwanese product that I would like to purchase that is not registered. How can I purchase it? |
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A. "Space Network Purchasing" sells all products that can be purchased in Taiwan. Please let us know by email the product name and manufacturer name of the product you wish to purchase. Our Taiwanese representative will search for the product and contact you after registering the product. *Products prohibited by international aviation law, such as dangerous goods and liquids, cannot be handled. *We cannot handle products that are subject to animal quarantine, such as processed animal meat products. *Products subject to agricultural quarantine, such as fresh produce and fruits, cannot be handled. *In principle, we cannot handle products with a best before date of 20 days or less. |
| ■ About delivery and shipping fees? |
| Q. How many days will it take for the product to arrive? |
| A. It will be shipped by "international airmail" from Taiwan. |
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(1) It is expected to arrive within 5 to 14 days after shipping. *Delivery time required ① Shipping costs - Less than 3,000 yen (International e-parcel) Arrives in about 8 to 16 days ② Shipping costs - More than 3,000 yen (International airmail) Arrives in about 4 to 10 days *Closed days of China Post (Saturdays and Sundays) Shipping is not possible on public holidays (Taiwan public holidays). *Cancellations cannot be made after the product has been shipped. *It is not possible to specify the delivery date and time for international flights. *International flights may be further delayed in arrival due to customs inspection, etc. *You can check the transportation status of your shipment on the website below. Japan Post - International mail tracking service https://trackings.post.japanpost.jp/services/srv/search/input (2) Average arrival time is ① Shipping weight - less than 2 kg (International e-Parcel) (11 days) ②Shipping weight - 2kg or more (international airmail) (5.5 days). (3) (International airmail) can arrive in some areas (Chubu area, Fukuoka prefecture, Okinawa prefecture) in the shortest time (3 days). (4) It is not possible to specify the arrival date for international flights. (5) Since the Taiwan Post Office is closed on Saturdays and Sundays, items shipped on Fridays will be stored within the office and delivery will be delayed by approximately 2 days. *International flights require customs clearance upon arrival in Japan. If your package is subject to customs inspection, arrival will be delayed by 1 to 3 days. Arrival may also be delayed if planes are unable to fly due to bad weather. *If you wish to use the product at an event or event. Please place your order with plenty of time to spare. *Since the Chunghwa Post Office is also closed during Taiwanese holidays, Items shipped the day before the holidays will be held in the China Post warehouse until the holidays, resulting in a delay in arrival. |
| Q. How much will it cost to ship the product? ? |
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A. Shipping charges for "International Air Mail" are automatically calculated based on the greater of the total weight and dimensional weight of the purchased product. After adding the item to your cart, please check the contents of your cart, proceed to the "purchase procedure", enter the delivery address information, and press "Select delivery method", and the "shipping fee" will be displayed. will be calculated and displayed. If you buy in bulk, the shipping cost per item will be cheaper. ① Shipping fee - Delivery for less than 3,000 yen (International e-Parcel) Arrives in about 8 to 16 days (International e-Parcel) is 30% to 60% cheaper than (International Airmail), but delivery It will take some time. Also, it cannot be used unless the shipping weight is 2kg or less. ② Shipping cost: 3,000 yen or more (international airmail) Arrives in about 4 to 10 days －－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－－ (International airmail) How to calculate volumetric weight It is determined by (length cm) x (width cm) x (height cm) ÷ 6000 =. Even if the total packaging weight is 1.5 kg When the packaging box size is ( 40 cm) x ( 35 cm) x ( 10 cm) ( 40 cm) x ( 35 cm) x ( 10 cm) ÷ 6000 = 2.34 kg, Shipping fee will be 2,580 yen. |
| Q. I received the [Shipping Notification] email, but it has not arrived yet. When will it arrive? |
| A. "International e-Parcel" is cheap for airmail (about half the price of international airmail), but In order to use the empty cargo space on the plane bound for Japan, After being "shipped from the international exchange office" in Taiwan, There is a waiting list for the items to be loaded onto the plane bound for Japan, which takes approximately 6 to 10 days. In addition, all packages will be sent to the International Post Office in Kawasaki City, Kanagawa Prefecture, Upon arrival, after completing the "customs clearance procedures" at customs, The item will be transferred to the nearest delivery station and delivered to the customer. Although it is very rare, if the shipped item is subject to customs inspection, customs clearance procedures may be delayed by 2 to 3 days. The number of days it takes for an "International e-Parcel" to be delivered is as follows based on our delivery data. If you have not received your item within 16 days after shipping, please contact us. We will investigate and contact you at our store. Shortest delivery time: 8 days Maximum delivery time: 16 days (excluding redelivery data due to absence) |
| ■ About payment |
| Q. Can I pay with anything other than credit card? |
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A. Payment methods other than credit cards are also available. Please check the shopping guide for details. |